You've already thrown out your expected revenue numbers for 2020, but it's the back half of the year that will determine whether you rebound or collapse. There's no going back to 2019 – the health systems that ignore the winds of change do so at their peril. What separates the innovators who can serve their patients well in the new healthcare ecosystem from the pack?
The pandemic has caused regulators to remove some regulatory barriers, and some health care executives are beginning to rethink long-held beliefs. Those who don’t question these beliefs now, and in the months to come, could face a consumer-trust problem.
After the first COVID-19 positive patient showed up at a New York-Presbyterian hospital, Dr. Laura Forese, the system’s chief operating officer, held daily video conferences with staff. Those efforts would prove fruitful. In this installment of The Check Up, Forese talks about the importance of keeping open lines of communication with frontline staff during a crisis.
The COVID-19 pandemic forced health systems to reevaluate care delivery, including a transition to virtual care and accelerating their operational and digital transformation journeys. Now, innovation leaders are seizing the momentum for rapid change and scaling these capabilities to provide seamless experiences, increase access, and attract new patients.
During the COVID-19 pandemic, consumer adoption of telehealth has skyrocketed, from 11% of U.S. consumers using telehealth in 2019 to 46% of consumers now using telehealth to replace cancelled healthcare visits, according to consulting firm McKinsey & Company's COVID-19 consumer survey conducted in April.