ADAM: Hey guys, welcome to Prescriptions for Growth, I'm Adam Peebles, the SVP of Growth for Trilliant Health, joined by my co-host Jason Nardella, VP of Data Intelligence.
So, we're getting a lot of questions from our partners about what's happening in the telehealth space, how much is it growing, is it growing at the rate that the market is, or saying it is, I should say, but more importantly, is it here to stay? And so, is this a trend, is this a fad? Is this something that is convenient and allowing people to get care from home, in the safety of their home and avoid the hospital in this crazy time? Or is this something that is gonna be here and this was the catapult that was really needed to launch it into the mainstream? So, what are you saying, what are you thinking about telehealth, and how should hospitals be thinking about their telehealth strategy long-term?
JASON: Do I think telehealth is here to stay? Yes. I think just like remote working, people are starting to see that there is a time and a place for that, and there are some significant benefits to it as well. Is telehealth going to take over all of medicine? Absolutely not, it can't. Medicine and healthcare is still very much an interpersonal game, and it's very much something that has to be done face to face, and there has to be that human element. You know, robots can't care for us, we actually really do need that human touch. Outcomes are way better when you do have a caring human on the other side, taking care of you. So, there is a place for it. I think especially, you're going to start seeing the utilization of telehealth start to break along some demographic lines. So, myself, you know, 33 years old, a lot of times, I can probably get away with a telehealth visit. I don't have to monitor, I don't need a lot of labs, I don't need a lot of things, you know, my weight fluctuates of course, but besides that, (laughs) there's not a lot more that's changing with me. So, going in and getting telehealth consults is something that, for me, as somebody that doesn't consume a lot of healthcare, might be really my only interactions with healthcare on a regular basis, unless something else changes. As you change your demographics, as you get to people with more comorbidities, as you get with, I think a little bit more complex patients, you've still got to have that touch. One option, or one potential scenario in the future, is you do some of your quarterly check in's with some of the more acute patients virtually, but you still have them come in biannually, or at least once a year to get all the labs done, get the blood work, and have a much more sort of in-depth conversation about their lifestyle and what's going on. But telehealth for checking in, and telehealth for, I think, engaging the patients more often, is going to be a big thing. One thing, honestly, that I think all health systems need to be very aware of is with telehealth, you're breaking the location barriers to care. Before telehealth became, really, I think a big part of the market, geography was the biggest determinant of which patients you are going to get. With telehealth, now your Mass Generals, now your Mayo's, now your Cleveland Clinics, well, they can send their doctors virtually to your patients. You're no longer sort of safe with your own geography. All that being said, this is going to come back to the patient, this is going to come back to caring for your patients and making them understand that they want to be served, they want to get care from you, is the most important part. Because, you know, at the end of the day, if I would need to see somebody and I wanted a virtual visit from somebody at Mass General, I can do that now. But, am I going to get my care at Mass General? No, I'm not. So, just to be aware that, you know, I think with the adoption of telemedicine, you're now breaking down this location and this geography sort of monopoly that you had before. And as those walls come down, you have to be more and more conscientious of what value you're bringing to your patients, and how your patients think of you, to continue to hold on to them.
ADAM: Thanks Jason, and thank you everybody for joining Prescriptions for Growth, hosted by Trilliant Health. If you have any questions, comments, or if you'd like just to talk to Jason and I about anything healthcare growth related, we'd be happy to do it. Put it in the comments section or shoot us a direct message. Thank you.